The Provost of the College of Education at the University of Ghana, Professor Samuel Arday Cudjoe, has reaffirmed the University’s commitment to transforming the student experience through innovation, digital transformation and improved service delivery.
Speaking at the UG Student Experience Conference under the theme “Transforming Student Experience through Service Excellence and Innovation,” Prof. Cudjoe said universities must go beyond academic excellence by creating environments where students feel supported, valued and empowered to succeed.
Delivering the opening address on behalf of Vice-Chancellor Professor Nana Aba Appiah Amfo, who was away on official assignment, Prof. Cudjoe said students often remember how they were treated more than the lectures they attended.
“When you think back to your days as a student, it is rarely the lecture notes or the examinations. What stays with us are the moments that shaped how we felt, whether the institution showed up for us when it mattered or whether someone listened. That, in essence, is the student experience,” he said.
He noted that although the University of Ghana has built a proud legacy of producing leaders in government, academia, business, law, medicine and public service, there is still a need to improve the quality and consistency of students’ experiences on campus.
According to him, some students navigate the university system with confidence and adequate support, while others encounter unnecessary administrative barriers that have little to do with their academic ability.
“That is not a reflection of any individual’s failure. It is a structural challenge, and it belongs to all of us to address it,” he stated.
Prof. Cudjoe highlighted several initiatives being implemented under the University’s 2024–2029 Strategic Plan to improve student welfare and learning.
These include the establishment of three Hotspot Comfort Zones across the Legon campus, providing students with reliable Wi-Fi, comfortable study spaces and collaborative learning environments.
He also cited the One Student, One Account initiative, the classroom modernisation programme and the University’s partnership with the United Nations Development Programme (UNDP) to establish a Digital Skills and Innovation Hub.
According to him, the initiatives reflect the University’s determination to equip students with the digital skills and learning environment required to thrive in an increasingly technology-driven world.
“In a world where learning is increasingly mediated by technology, no student should be left behind because they cannot access digital tools,” he said.
Prof. Cudjoe described the conference as an important platform for higher education institutions to share ideas and develop practical strategies for improving student support services.
He noted that the conference has grown into a national conversation, bringing together students, faculty members and administrators from more than 20 tertiary institutions to explore innovative approaches to enhancing the student experience through service excellence.
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