Students from the Department of Information and Communication Technology (ICT) at the University of Education, Winneba (UEW) have paid a study visit to the National Communications Authority (NCA) to gain practical knowledge of communications regulation and the operations of Ghana’s electronic communications sector.
The visit, which brought together students from Levels 100 to 400, formed part of efforts to complement classroom learning with practical exposure to the Authority’s regulatory functions and the country’s evolving digital communications landscape.
During the engagement, officials from the NCA’s Consumer Affairs Division educated the students on the rights and responsibilities of consumers of electronic communications services. They also explained the various channels through which consumers can lodge complaints and seek redress when they encounter challenges with their service providers.
The session emphasised the importance of consumer awareness in helping users make informed decisions and understand their responsibilities within the digital ecosystem.
The students also participated in discussions on cybersecurity, where they were introduced to emerging cyber threats, safe online practices and measures for protecting personal information. Officials highlighted the NCA’s role in promoting cybersecurity and ensuring a secure communications environment in Ghana.
As part of the study visit, the students toured some of the Authority’s key operational facilities, including the Broadcasting Monitoring Centre (BMC), the NCA Computer Emergency Response Team (NCA-CERT) and the Network Monitoring Centre (NMC).
The guided tour gave the students firsthand insight into how technology is used to monitor broadcasting services, respond to cybersecurity incidents and regulate communications networks across the country.
The National Communications Authority said the study visit forms part of its continued engagement with educational institutions to deepen students’ understanding of communications regulation while exposing them to practical applications within Ghana’s growing digital ecosystem.
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